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Terms and conditions, Bansko Chalets EOOD

  1. Contract
    These terms and conditions cover your contract with Bansko Chalets EOOD. Your contract will exist once you (the client) has completed and returned a booking form and transferred a deposit to Bansko Chalets EOOD. We will issue you with a booking confirmation.
  2. Reservation
    Bansko Chalets EOOD can reserve a holiday for a client for up to 5 days (before payment of the deposit); however, this is not a contractual booking until payment of the deposit and can be cancelled by either the client of Bansko Chalets EOOD at any time.
  3. Payment
    For advance bookings (i.e. more than 8 weeks prior to the date of arrival) a deposit is payable to Bansko Chalets EOOD. The outstanding balance is due not less than 8 weeks prior to arrival. Bookings made later than 8 weeks prior to arrival require payment of the full sum on confirmation of the booking. Bansko Chalets EOOD requires the appointment of a ‘party leader’ who confirms the holiday booking for all party members and the payment for all members of the party. Should the balance of the holiday not be paid by the due date, Bansko Chalets EOOD reserves the right to retain the deposit and levy cancellation charges where applicable.
  4. Website information
    Great care and attention is taken in writing the content of our website. However, Bansko Chalets EOOD cannot be held responsible for circumstances outside their control e.g. weather conditions, availability of public services, alterations to the property, etc. nor can they guarantee the working of equipment in the chalet e.g. television, etc. If such changes occur and the company believes that it may be detrimental to the enjoyment of a client’s holiday, we will endeavour to contact the party leader to inform them.
  5. Force Majeure
    Bansko Chalets EOOD cannot pay compensation, refunds or accept liability for changes we are forced to make to your holiday contract resulting from circumstances amounting to Force Majeure. These include, but are not limited to, war, riot, civil action, terrorism, strikes, border closures, natural disasters, fire, industrial disputes, resort closures, technical problems, inclement weather, natural or nuclear disasters, government action or other events beyond the control of Bansko Chalets EOOD.  5 (b). Covid-19 Pandemic policy (for bookings where you have paid the initial booking deposit from 1st Semptember 2020 onwards):  ‘If travel restrictions due to Covid-19 physically stop you reaching the chalet for your holiday (this refers to either restrictions in your home country preventing you getting flights, border closure or cancelled flights due to Covid-19), if you have to legally quarantine for more than 5 days on return to your home country or if government Covid-19 laws prevent us from legally operating then we will transfer your holiday to the same dates/chalet the season after (2022-23) or a free week later in the same season for no extra cost’. We will refund your 70% balance payment to you at that point and roll over the 30% deposit to the next year. Your balance payment date will then become 8 weeks before your amended arrival date in the 2022-23 season. 
  6. Alterations made by Bansko Chalets OOD
    Bookings made with Bansko Chalets EOOD well in advance of the holiday may be subject to changes. Bansko Chalets EOOD reserves the right to make minor changes to your holiday both before and after your booking has been confirmed. No compensation is payable. Every attempt will be made by Bansko Chalets EOOD to honour the details of your holiday; however, should circumstances arise outside of our control we will advise you as soon as possible. We will offer you a choice of a) accept the changes made by us b) purchase alternative accommodation (if the holiday is less expensive we will refund the difference, however, if it is more expensive you will have to pay the difference c) cancel your holiday and receive a full refund. For changes made by us more than 8 weeks prior to your arrival we will pay no compensation. However, if we inform you within the 8 weeks we will offer compensation as follows: – more than 56 days – nil, 28-55 days – £30 per person, 14-27 days – £50 per person, 13 days and below – £75 per person.
  7. Alterations made by the client
    Alterations made by the client will be subject to availability. Bansko Chalets EOOD will make every attempt to accommodate clients’ wishes; however, should this not be possible the client has the right to cancel their holiday (see clause 8 below).
  8. Cancellation
    Should you or any member of your party wish to cancel their holiday with Bansko Chalets EOOD, they must do so in writing. At all times your deposit will be retained by Bansko Chalets EOOD to cover administration costs incurred. Cancellation charges are detailed below and are calculated from the date that Bansko Chalets EOOD receives written notification of the cancellation by the party leader. If party members drop out of the group then unless otherwise agreed in writing then the sole occupancy minimum cost of the chalet is based on the original chalet quote (for the whole group) when you made your booking.
Notification GivenCancellation Charge % of holiday cost
More than 8 weeksDeposit retained
Within 6 weeks60%
Within 4 weeks80%
Within 3 weeks100%
  1. Cancellation by Bansko Chalets EOOD
    Unfortunately we must reserve the right to cancel your holiday with us. If this situation occurs we will either offer you alternative accommodation or a full refund. In addition, except where the cancellation is made as a result of unforeseeable circumstances beyond our control, we will pay you compensation as set out in clause 6.
  2. Prices
    All prices are quoted in Sterling (payment in Euro is possible, exchange rates will be taken from the Travelex Converter on the internet on the date of payment) . Prices include: VAT, accommodation, food and beverages as stated on the website, all transfers and local taxes. Price does not include: flights, ski school, equipment hire, lift passes, travel to and from your UK airport or insurance.
  3. Transfers
    Bansko Chalets EOOD offers one private minibus return transfer from Sofia International Airport to the chalet (inclusive in the catered option package).
    The earliest the transfer bus can meet you at Sofia airport is 11:30am on your day of arrival.
    The transfer bus can leave the chalet between 6:00am and 10am on your day of departure. Please be aware of this when booking your flights.
    Bansko Chalets EOOD cannot take liability for any Force Majeure leading to missed flights or appointments. These include technical problems, road traffic delays or accidents or inclement weather.
  4. Insurance
    The Client is required to arrange a comprehensive travel insurance policy (including cancellation cover) and to have full cover for the party’s personal belongings, public liability, etc since these are not covered by the Owner’s insurance. On clicking the ‘I have read the Bansko Chalets terms and conditions’ box on completion of the booking form the Client is confirming that a comprehensive travel insurance policy has been arranged to cover the holiday period booked.
  5. Non-smoking chalet
    Smoking (including pipes and cigars) is not permitted. There is a balcony off the living area in each chalet where smoking is permitted.
  6. Client Liability
    Clients (and party leaders) are responsible for their behaviour during their stay with Bansko Chalets EOOD. Bansko Chalets EOOD reserve the right to terminate without written notice and liability the holiday arrangements of any client who acts in a manner which is a) harmful to the reputation of the company b) is likely to cause distress, danger or annoyance to other clients, staff or a third party. After which Bansko Chalets EOOD has no further contractual obligations with the client/s involved. The company will be entitled to recover from the clients involved the cost of damages made to property belonging to the company.
  7. Breakages and Damage
    Clients will be charged for any breakages, losses or damage caused by them.
  8. Complaints
    Should a problem arise during your holiday please inform a member of Bansko Chalets EOOD as soon as possible and they will make every effort to resolve the issue.
  9. Arrivals and departures
    Your holiday with Bansko Chalets EOOD commences on collection from the airport on your day of arrival and lasts until 10.00 a.m. on your day of departure. Your chalet will be ready from 4.00 p.m. on your day of arrival. If you arrive earlier a room will be made available for you to change/leave luggage until the chalet is ready. Likewise, on your day of departure, should you wish to ski prior to departure we ask that you vacate the chalet by 10.00 a.m. and a room will be made available for you to change or leave luggage. Bansko Chalets EOOD request that in the event that you depart later in the day out of courtesy to arriving guests, you do not have further access to the rest of the chalet.
  10. Children
    Bansko Chalets EOOD welcomes children to our chalet; however, we do request that parents provide food for babies (less than 1 year). Bansko Chalets EOOD will provide a cot, high chair, and car seat. Unfortunately, Bansko Chalets EOOD cannot provide childcare but we can recommend childcare facilities in Bansko.
  11. Jurisdiction
    These terms and conditions and any contract to which they apply are governed in all aspects by English law and shall be subject to exclusive jurisdiction of the courts of England.
  12. Personal Liability
    Bansko Chalets EOOD accepts no liability for any accident, losses or suffering arising for any reason during a client’s stay. The company will offer assistance wherever possible but such assistance is free and unqualified and carries no liability whatsoever. Clients are strongly advised to check carefully that their insurance provides sufficient personal injury cover.
  13. Suppliers
    The hire of ski equipment, etc. is a contract between you and that supplier and form no part of your agreement with Bansko Chalets EOOD. Bansko Chalets EOOD cannot accept any responsibility for the supply of these services.
  14. Special Requests and Medical Problems
    If any client has a medical problem or disability which may affect your holiday this must be disclosed before the booking is confirmed so that we can advise as to the suitability of the chosen arrangements. Any special requests must be advised to us by email at the time of booking.
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