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Terms and conditions
1. Contract
These terms and conditions cover your contract with Bansko Chalets OOD, VAT no BG200494451. Your contract will exist once you (the client) has completed and returned a booking form and transferred a deposit to Bansko Chalets OOD. We will issue you with a booking confirmation.
2. Reservation
Bansko Chalets EOOD can reserve a holiday for a client for up to 5 days (before payment of the deposit); however, this is not a contractual booking until payment of the deposit and can be cancelled by either the client of Bansko Chalets OOD at any time.
3. Payment
For advance bookings (i.e. more than 8 weeks prior to the date of arrival) a deposit is payable to Bansko Chalets OOD. The outstanding balance is due not less than 8 weeks prior to arrival. Any booking where the full balance payment has not been made 7 days after the balance deadline date will be cancelled and the deposit lost. Bookings made later than 8 weeks prior to arrival require payment of the full sum on confirmation of the booking. Bansko Chalets OOD requires the appointment of a ‘party leader’ who confirms the holiday booking for all party members and the payment for all members of the party. Should the balance of the holiday not be paid by the due date, Bansko Chalets OOD reserves the right to retain the deposit and levy cancellation charges where applicable.
4. Website information
Great care and attention is taken in writing the content of our website. However, Bansko Chalets OOD cannot be held responsible for circumstances outside their control e.g. weather conditions, availability of public services, alterations to the property, etc. nor can they guarantee the working of equipment in the chalet e.g. television, etc. If such changes occur and the company believes that it may be detrimental to the enjoyment of a client’s holiday, we will endeavour to contact the party leader to inform them.
5. Compensation, Refunds, Booking roll-overs due to Force Majeure and events beyond the control of Bansko Chalets OOD
Bansko Chalets OOD cannot pay compensation, refunds, offer to roll over your holiday payment/deposit payment to a later date or accept liability for your inability to travel to the chalet, changes or cancellations we are forced to make to your holiday contract resulting from circumstances amounting to Force Majeure. These include, but are not limited to: piste closures due to low snow volumes, war, riot, civil action, flight cancellation, personal illness, terrorism, strikes, border closures, natural disasters, pandemics, epidemics, fire, industrial disputes, resort closures, technical problems, inclement weather, natural or nuclear disasters, government action or other events beyond the control of Bansko Chalets OOD. The client is required to cover themselves for these events – see clause 13.
6. Covid-19 Pandemic policy
For all bookings made for the 2023/24 winter season onwards, Bansko Chalets OOD will categorically not issue any refunds, partial refunds or offers to roll over your holiday to a later date due to Covid related problems.
7. Minor alterations made by Bansko Chalets OOD
Bookings made with Bansko Chalets OOD well in advance of the holiday may be subject to changes. Bansko Chalets OOD reserves the right to make minor changes to your holiday both before and after your booking has been confirmed. No compensation is payable. Every attempt will be made by Bansko Chalets OOD to honour the details of your holiday.
8. Alterations made by the client
Alterations made by the client will be subject to availability. Bansko Chalets OOD will make every attempt to accommodate clients’ wishes; however, should this not be possible the client has the right to cancel their holiday (see clause 9 below).
9. Cancellation
Should you or any member of your party wish to cancel their holiday with Bansko Chalets OOD, they must do so in writing. At all times your deposit will be retained by Bansko Chalets OOD to cover business overheads. Cancellation charges are detailed below and are calculated from the date that Bansko Chalets OOD receives written notification of the cancellation by the party leader. If party members drop out of the group after payments of the deposit then unless otherwise agreed in writing then the sole occupancy minimum cost of the chalet is based on the original chalet quote (for the whole group) when you made your booking.
10. Cancellation by Bansko Chalets OOD
Unfortunately we must reserve the right to cancel your holiday with us. If this situation occurs we will either offer you alternative accommodation or a full refund, except where the cancellation is made as a result of circumstances covered in clause 5 and 6.
11. Prices
All prices are quoted in Sterling (payment in Euro is possible, exchange rates will be taken from the Travelex Converter on the internet on the date of payment). Prices include: VAT, accommodation, food and beverages as stated on the website, all transfers and local taxes. Price does not include: flights, ski school, equipment hire, lift passes, travel to and from your UK airport or insurance.
12. Transfers and flights
Bansko Chalets OOD offers one private minibus return transfer from/to Sofia International Airport to/from the chalet (inclusive in the catered option packages). The earliest the transfer bus can meet you at Sofia airport is 11:30am on your day of arrival. The free transfer bus can leave the chalet between 6:00am and 10am on your day of departure. Please be aware of this when booking your flights. Bansko Chalets OOD cannot take liability for any Force Majeure leading to missed flights or appointments. These include technical problems, road traffic delays, accidents or inclement weather.
13. Insurance
The Client is required to arrange a comprehensive travel insurance policy (including cancellation and ‘no snow’ cover) and to have full cover for the party’s personal belongings, public liability, events covered in clauses 5,6 and 12, etc since these are not covered by the Owner’s insurance. On clicking the ‘I have read the Bansko Chalets terms and conditions’ box on completion of the booking form the Client is confirming that a comprehensive travel insurance policy has been arranged to cover the holiday period booked.
14. Non-smoking chalet
Smoking (including pipes and cigars) is not permitted. There is a balcony off the living area in each chalet where smoking is permitted.
15. Client Liability
Clients (and party leaders) are responsible for their behaviour during their stay with Bansko Chalets OOD. Bansko Chalets OOD reserve the right to terminate without written notice and liability the holiday arrangements of any client who acts in a manner which is a) harmful to the reputation of the company b) is likely to cause distress, danger or annoyance to other clients, staff or a third party. After which Bansko Chalets OOD has no further contractual obligations with the client/s involved. The company will be entitled to recover from the clients involved the cost of damages made to property belonging to the company.
16. Breakages and Damage
Clients will be charged for any breakages, losses or damage caused by them.
17. Complaints
Should a problem arise during your holiday please inform a member of Bansko Chalets OOD as soon as possible and they will make every effort to resolve the issue.
18. Arrivals and departures
Your holiday with Bansko Chalets OOD commences on collection from the airport on your day of arrival and lasts until 10.00 a.m. on your day of departure. Your chalet will be ready from 4.00 p.m. on your day of arrival. If you arrive earlier a room will be made available for you to change/leave luggage until the chalet is ready. Likewise, on your day of departure, should you wish to ski prior to departure we ask that you vacate the chalet by 10.00 a.m. and a room will be made available for you to change or leave luggage. Bansko Chalets OOD request that in the event that you depart later in the day out of courtesy to arriving guests, you do not have further access to the rest of the chalet.
19. Children
Bansko Chalets OOD welcomes children to our chalet; however, we do request that parents provide food for babies (less than 1 year). Bansko Chalets OOD will provide a cot, high chair, and car seat. Unfortunately, Bansko Chalets OOD cannot provide childcare but we can recommend childcare facilities in Bansko.
20. Jurisdiction
These terms and conditions and any contract to which they apply are governed in all aspects by EU law and shall be subject to exclusive jurisdiction of the courts of the EU.
21. Personal Liability
Bansko Chalets OOD accepts no liability for any accident, losses or suffering arising for any reason during a client’s stay. The company will offer assistance wherever possible but such assistance is free and unqualified and carries no liability whatsoever. Clients are strongly advised to check carefully that their insurance provides sufficient personal injury cover.
22. Suppliers
The hire of ski equipment, etc. is a contract between you and that supplier and form no part of your agreement with Bansko Chalets OOD. Bansko Chalets OOD cannot accept any responsibility for the supply of these services.
23. Special Requests and Medical Problems
If any client has a medical problem or disability which may affect your holiday this must be disclosed before the booking is confirmed so that we can advise as to the suitability of the chosen arrangements. Any special requests must be advised to us by email at the time of booking.
24. Credit notes
Any credit notes issued by Bansko Chalets OOD are to be used on future bookings within the designated time period. They are you be used against the deposit and balance payment on a pro-rata application (ie. 25% of the credit note against a 25% deposit and 75% of the credit note against a 75% balance payment).